fs999 Privacy Policy

1 Information We Collect

When you create an account on fs999 or use our services, we may collect the following types of information:

• Identity Information: Your name, date of birth, national ID number, and address.
• Contact Information: Mobile number and email address.
• Financial Information: bKash, Nagad, or Rocket account numbers, transaction history, and details of deposits and withdrawals.
• Technical Information: IP address, browser type, device information, operating system, and logs of your activity on the website.
• Gaming Activity Information: Betting history, win/loss records, session duration, and preferred game categories.
• Communication Information: Details of your conversations with our customer support team.

2 How We Collect Information

We collect information in the following ways:

• Directly Provided: When you fill out a registration form, update your profile, or contact us.
• Automatic Collection: Your browsing behavior and preferences are collected through cookies, web beacons, and similar technologies.
• Third Parties: Necessary information from payment processors (such as bKash, Nagad, Rocket) and identity verification services.

3 Purpose of Using Information

fs999 uses the collected information for the purposes described below:

• Account creation, verification, and management.
• Processing financial transactions — deposits, withdrawals, and bonus payments.
• Ensuring platform security and preventing fraud.
• Improving our service quality and resolving technical issues.
• Fulfilling legal and regulatory obligations.
• Implementing responsible gaming policies.
• Providing customer support and resolving your complaints and queries.
• Sending promotional messages — only with your consent.

4 Data Storage and Security

fs999 applies industry-standard security measures to protect your information. Our servers are secured with SSL encryption technology. All financial information is stored in encrypted form and only authorized personnel can access it on a need-to-know basis.

We regularly audit our systems and are prepared to address any security risks promptly. However, we cannot guarantee 100% security for data transmitted over the internet, so we ask that you stay vigilant and keep your account password secure.

• Data Retention Period: For active accounts, throughout the duration of service; for closed accounts, in accordance with legal and regulatory requirements.
• Servers are secured with SSL/TLS encryption.
• Internal access is restricted through role-based access controls.

5 Sharing Information with Third Parties

fs999 never sells, rents, or provides your personal information to third parties for marketing purposes. Information may be shared in the limited circumstances described below:

• Payment Processors: Financial information necessary to complete transactions is provided to bKash, Nagad, and Rocket.
• Identity Verification Services: To assist in fulfilling regulatory obligations.
• Technology Service Providers: Trusted partners who assist in operating the platform and are bound by strict confidentiality agreements.
• Law Enforcement Agencies: To comply with valid legal orders or government directives.

6 Cookie Policy

Our website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential Cookies: Required for the core functionality of the website, such as maintaining your login session.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to understand user behavior and improve site performance.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the website.

7 Your Rights

As a user of our platform, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information beyond what is required by legal or regulatory obligations.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Portability: The right to receive your information in a structured format.
• Withdrawal of Consent: The right to unsubscribe from marketing communications at any time.

To exercise these rights, please contact our support team. We will generally respond to your request within a reasonable time.

8 Protection of Minors' Information

fs999 is an adults-only platform. This service is intended for users aged 21 and above only. We do not knowingly collect or process information from any minor. If we are informed that a minor has provided information, we will immediately delete that information and close the associated account.

9 International Data Transfers

Our servers and systems may be located outside Bangladesh. In such cases, your information may be transferred to a different country where different data protection laws apply. For such transfers, we ensure that your information remains under appropriate security measures.

10 Responsible Gaming and Data Use

fs999 is committed to responsible gaming. We may analyze your gaming activity data to identify potentially problematic behavior and provide assistance where needed. Information used for this purpose is kept strictly confidential and is used solely for your wellbeing.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Changes to This Policy

We may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through the website. Continued use of the website after changes are made will be considered as your agreement to the updated policy.

The latest version of this policy will always be available on this page. We recommend reviewing this page regularly.

12 Links to Other Websites

Our platform may contain links to third-party websites. These websites are outside fs999's control and have their own privacy policies. We are not responsible for the data collection or usage practices of these third-party websites.